Free After-Hours Tele-Triage

Worried about your pet and the clinic is closed? Call us first. You'll be connected to an experienced vet nurse who can help you work out whether it's an emergency or something that can wait until morning – at no cost to you.

Call 03 9968 7771

Available 24/7, including weekends and public holidays
Free for all pet owners – you don't need to be an existing client

How it works

You notice something's not right
It's late, the clinic is closed, and your pet is acting differently. Maybe they're vomiting, limping, or just not themselves. You're not sure if it can wait.
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Call the clinic
Call the clinic on 03 9968 7771 and follow the prompts. You'll be connected to a vet nurse straight away.
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A vet nurse talks it through with you
They'll ask what's happening, how your pet is behaving and any history that matters, then help you work out how urgent it is. It's a triage call, so they won't diagnose or prescribe.
You get a clear next step
If your pet needs to be seen tonight, they'll point you to the nearest emergency hospital. If it can safely wait, you'll get advice on keeping your pet comfortable until we open.
We pick it up when the clinic opens
A report of the call comes through to us, so we can book your pet in for a follow-up and the team already knows what happened overnight.

A Few Things Worth Knowing

Is there a cost?

No. This service is completely free for all pet owners whether you're an existing client or not.

What can the vet nurse help with?

They can assess your pet's symptoms, help you decide on next steps, and guide you on when to seek emergency care. They won't prescribe medication or provide a diagnosis — this is a triage service to help you make the best decision.

What happens after the call?

If your pet needs to be seen urgently, they'll direct you to the nearest emergency hospital. If it's not urgent, we'll receive a report and can book your pet in for a follow-up when the clinic opens.