Yes. If your insurer supports gap-only, we can process the claim at the time of your visit and you’ll only pay the gap (your out-of-pocket amount).

We always provide estimates before proceeding with major treatments. Following the initial examination, we generate a detailed breakdown of costs for any recommended tests, surgeries, or hospital stays. We discuss these options with you, allowing you to make an informed decision about your pet's care before treatment begins.

We understand that unexpected veterinary expenses cause significant stress. Our veterinarians will always outline the most effective medical options first to give your pet the best possible outcome. If this falls outside your budget, please tell us directly. We can often discuss alternative, conservative management plans that keep your pet comfortable without compromising their welfare. We are here to provide medical care for your pet, not judge your financial situation.

Human healthcare in Australia is heavily subsidised by Medicare and the Pharmaceutical Benefits Scheme. Veterinary clinics do not receive government subsidies, meaning the fees reflect the true cost of providing modern medical care.